1. Contact our reservations office to determine whether your preferred trip is available. Email or call +1-778-533-3196

  2. Once we confirm availability for your chosen departure, we will email you the following trip forms: Trip Application, Medical History, Release of Liability and Acknowledgement of Risk, Travel Itinerary and Kayak Experience. These forms are also available for download from this website.

  3. Proceed with arranging your air travel either direct with the airline(s) or through your local travel agent. Flight availability can be limited in peak season (June- October) so book early to avoid disappointment.

  4. Advise us of your flight itinerary and dates that you require any additional accommodation and or activities in Ha’apai, Vava’u, Tongatapu or Nadi.

  5. Personal travel insurance is not included in the tour cost and is a pre-requisite for booking and participation. We recommend you purchase a comprehensive insurance policy that includes flight and trip delays / cancellation, luggage, medical and evacuation cover.

  6. Once we receive confirmation from the accommodation and or activity providers, we will email you an invoice for the kayak trip and any extras (e.g. accommodation, meal plans, transfers, activities).

  7. To secure your trip booking a 25% non-refundable deposit for camping tours and a 50% non-refundable deposit for resort based and multi-activity tours is required. Note that it is important to obtain confirmation of all flights before submitting your non-refundable trip deposit.

  8. Balance of payment is due 90 days prior to trip departure. If the final balance is not received by the due date, we will consider your booking as cancelled and the usual cancellation fees will apply (see below).

  9. Once we receive your final payment, we will email you a receipt and comprehensive pre-departure information including a detailed sample tour itinerary, a packing checklist and emergency contact numbers amongst other important information.