1. Contact our reservations office to determine whether your preferred trip is available. Email or call +1-778-533-3196

  2. Once we confirm availability for your chosen departure, we will send you a booking form and a kayak experience form for you to complete.

  3. Proceed with arranging your air travel directly with the airline(s) or with your travel agent. Flight availability can be limited in peak season so book early to avoid disappointment.

  4. Advise us of your flight itinerary and dates that you require additional accommodation and or activities.

  5. Personal travel insurance is not included in the trip cost and is a condition for booking and participating on Friendly Islands Kayak's trips. We strongly recommend that at the time of paying your trip deposit you purchase a comprehensive insurance policy that includes flight and trip delays, cancellation, luggage, medical and evacuation cover.

  6. A deposit of 25% of the trip price per person (in the trip currency) is required to hold your reservation. Once we receive your completed booking form and kayak experience form, we will send an invoice with deposit payment instructions for electronic funds transfer. Please note that all bank fees are to the customer's charge. All outstanding balances, including minor values, due to bank fee shortfall, must be paid in full prior to departure. To avoid a payment shortfall, please instruct your bank to add all bank fees to the invoice total and to instruct the intermediary (correspondent) bank to return all charges to the originating bank.

  7. On receipt of your deposit we will send you an invoice/receipt showing your trip balance, a medical form, waiver form and traveler information form for you to complete and return to our office.

  8. For all bookings balance of payment is due 60 days prior to the trip departure date. Please note that if the final balance is not received by the due date, we will consider your booking as cancelled and normal cancellation fees will apply (see Terms and Conditions). If you reserve a trip within 60 days of departure full payment is required at the time of booking.
    Terms and Conditions

  9. Once we receive your final payment, we will send you a receipt and comprehensive trip notes including a detailed sample tour itinerary, a packing checklist and emergency contact numbers amongst other important details.