Bookings

Changes and Transfers

Requests for transferring a booking to another trip must be submitted in writing no later than 90 days prior to the original departure date, and are valid for a maximum of 12 months. A transfer fee of NZD$250 applies plus the difference, where applicable, between trip costs. Trip transfer requests submitted within 90 days of the original departure are subject to our normal cancellation fees.

 

Cancellations and Refunds

Should it become necessary for you to cancel your adventure, please notify us in writing. Cancellation will take effect on the date that we receive your written advice. As we incur some trip costs well in advance of departure, and may have turned people away if the trip is full, the following cancellation fee schedule applies:

  • 90 days or more prior to departure: Loss of your non-refundable deposit.
  • 0 - 90 days prior to departure: No refund.
  • In the event that you fail to arrive in time for a trip departure or leave a trip early, no refund will be available.

Friendly Islands Kayak Company will not be liable for cancelling a trip due to inclement weather; acts of God (e.g. cyclone, earthquake, tsunami etc.); delayed land, sea or air transfers; political or cultural considerations; government restrictions; or any other cause beyond our control, other than insufficient participant numbers. In which event(s) no refund will be available.

 

Minimum Group Size

The minimum group size is four participants for all Vava’u and Yasawa camping tours and six participants for the Vava’u resort based tour and the Ha’apai tours. In the unlikely event that Friendly Islands Kayak Company has to cancel a trip due to insufficient numbers, we would give you as much notice as possible. In which case, you would have the option of either joining another departure with the same trip components or receiving a refund in full.

 

Itinerary Changes and Delays

It is possible that route or itinerary changes and/or delays may become necessary for reasons of safety or enhancing the quality of the trip. These changes and/or delays could be due to inclement weather, acts of God, delayed land, sea or air transfers, political or cultural considerations, government restrictions, participants' limitations, unavailability of contracted services or any other cause. In the event that a scheduled activity is cancelled for any reason Friendly Islands Kayak Company will, where possible, arrange an alternative activity. Any changes and/or delays to the route or trip itinerary are at the discretion of the guides and Friendly Islands Kayak Company. In which event no refund will be available. The trip participant shall bear any expenses such as prepaid airline tickets and visa fees or additional accommodation, transport and meals or any other expenses in connection with changes and/or delays of a scheduled aircraft or of the trip route or itinerary.

 

Insurance

Personal travel insurance is not included in the trip cost and is a pre-requisite for trip participation. We recommend you purchase a policy that includes flight, trip delays/cancellation (in particular cancellation owing to severe weather), luggage, medical and evacuation coverage.

 

Single Supplement Fee

A single supplement (S/S) fee will apply to single participants if they prefer a private room or if we are unable to pair them with another participant. These fees depend on availability of room type. Price on application.

 

Trip Costs

We reserve the right to amend our trip costs to allow for significant fluctuations in exchange rates or significant increases in accommodation, airport transfer, food charges or any other ground costs beyond our control. However, once we receive a trip deposit, the trip cost will not alter.

 

Non-Inclusive Services

 

  • Air fares
  • Visa and passport fees
  • Personal travel insurance
  • Airport departure taxes
  • Excess baggage charges
  • Airport transfers not included in the itinerary
  • Accommodations not included in the itinerary
  • Single supplement fee
  • Beverages and meals not included in the itinerary
  • Clothing, liquor, laundry, postage, medical expenses and any other expenses of a personal nature
  • Expenses incurred as a result of delays due to weather, delays/cancellations of scheduled aircraft, logistical delays, and resultant changes to the itinerary
  • Emergency evacuation costs
  • Gratuities