Friendly Islands Kayak Company

Corporate Insider's Business Excellence 2019 Winner Corporate Insider's Business Excellence 2018 Winner Water Sports Company of the Year - Tonga / Luxury Travel Guide Asia & Australasia Awards 2017

How to Book



Booking Procedure

  1. Contact our reservations office (Email tours@fikco.com or call +1 778 533 3196) to determine whether your preferred trip is available.
     
  2. Once we confirm availability for your chosen departure, we will email you the following trip forms: Trip Application, Medical History, Release of Liability and Acknowledgement of Risk and Travel Itinerary. These forms are also available for download from this website.
     
  3. Proceed with arranging your air travel either direct with the airline(s) or through your local travel agent. Flight availability can be limited in peak season (June- October) so book early to avoid disappointment.

    Visit Air New Zealand Visit Fiji Airways Visit Virgin Australia Visit Real Tonga
    www.airnz.co.nz
    (international)
    www.fijiairways.com
    (international)
    www.virginaustralia.com
    (international)
    www.realtonga.to
    (domestic / inter-island)

  4. Advise us of your flight itinerary and dates that you require any additional accommodation and or activities in Ha'apai, Vava'u and or Tongatapu.
     
  5. Personal travel insurance is not included in the tour cost and is a pre-requisite for booking and participation. We recommend you purchase a comprehensive insurance policy that includes flight and trip delays / cancellation, luggage, medical and evacuation cover.
     
  6. Once we receive confirmation from the accommodation and or activity providers, we will email you an invoice for the kayak trip and any extras (e.g. accommodation, meal plans, transfers, activities).
     
  7. A non-refundable deposit (25% of tour cost), payable by international money transfer or by direct credit (New Zealand), will secure your multi-day trip booking. No deposit is required for day tours. Note that it is important to obtain confirmation of all flights before submitting your non-refundable trip deposit.
    Tour 2019
    Vava'u 3-Day Sampler:NZD$225 per person

    Vava'u 5-Day Special:NZD$350 per person

    Vava'u 5-Day Discovery:NZD$425 per person

    Vava'u 6-Day Tropical Escape:NZD$580 per person

    Vava'u 8-Day Adventure:NZD$675 per person

    Vava'u 8-Day Classic:NZD$690 per person

    Vava'u 10-Day Island Explorer:NZD$790 per person

    Vava'u 6-Day Treasure Island Eco-Resort:  4 pax: NZD$950 per person
    5-6 pax: NZD$900 per person

    Ha'apai 7-Day Serenity Eco-Resort:4 pax: NZD$900 per person
    5-6 pax: NZD$850 per person

    Ha'apai 11-Day Tropical Expedition:4 pax: NZD$925 per person
    5-6 pax: NZD$875 per person
    7-9 pax: NZD$825 per person

    Yasawa 8-Day Desert Island Dreaming:8-Day: AU$630 per person
    6-Day: AU$530 per person

    Yasawa 11-Day Tropical Expedition:4 pax: AU$915 per person
    5-6 pax: AU$850 per person
    7-9 pax: AU$725 per person


  8. Balance of payment is due 90 days prior to trip departure. If the final balance is not received by the due date, we will consider your booking as cancelled and the usual cancellation fees will apply (see below).
     
  9. Once we receive your final payment, we will email you a receipt and comprehensive pre-departure information including a detailed sample tour itinerary, a packing checklist and emergency contact numbers amongst other important information.

Trip Forms

PDF

These downloadable forms are all in PDF format. A free PDF viewer for your computer may be obtained by visiting the Adobe site.

  1. MEDICAL HISTORY (~260KB)

  2. TRAVEL ITINERARY (~270KB)

Email Delivery

To assist with email delivery please add tours@fikco.com to your email and/or anti-spam software white lists. These are sometimes referred to as a 'safe senders list', but terminology may differ in your software so please refer to your manual or help facility.

We aim to respond to emails within two working days. If you do not receive an email within expected timeframes, please check your spam or 'junk mail' folder. If the email has been treated as 'junk mail' please 'mark the email as not junk' (again terminology may differ in your email package) and release the email from the folder. If the email is not in your spam or 'junk mail' folder, please contact us by telephone or via our online form, remembering to include a contact telephone number.

We understand the frustration that email delivery problems can cause and take this issue seriously. We can follow up specific issues with our internet and email service providers. You can help by white listing our email address and letting us know if you think there is a problem. Thanks!

Changes and Transfers

Requests for transferring a booking to another trip must be submitted in writing no later than 90 days prior to the original departure date, and are valid for a maximum of 12 months. A transfer fee of NZD$250 applies plus the difference, where applicable, between trip costs. Trip transfer requests submitted within 90 days of the original departure are subject to our normal cancellation fees.

Cancellations and Refunds

Should it become necessary for you to cancel your adventure, please notify us in writing. Cancellation will take effect on the date that we receive your written advice. As we incur some trip costs well in advance of departure, and may have turned people away if the trip is full, the following cancellation fee schedule applies:

  • 90 days or more prior to departure: Loss of your non-refundable deposit.
  • 0 - 90 days prior to departure: No refund.
  • In the event that you fail to arrive in time for a trip departure or leave a trip early, no refund will be available.

Friendly Islands Kayak Company will not be liable for cancelling a trip due to inclement weather; acts of God (e.g. cyclone, earthquake, tsunami etc.); delayed land, sea or air transfers; political or cultural considerations; government restrictions; or any other cause beyond our control, other than insufficient participant numbers. In which event(s) no refund will be available.

Minimum Group Size

The minimum group size is four participants for all Ha'apai tours, the Vava'u 6-Day Treasure Island Eco-Resort tour and all Yasawa tours. The minimum group size is two participants for all other Vava'u tours. In the unlikely event that Friendly Islands Kayak Company has to cancel a trip due to insufficient numbers, we would give you as much notice as possible. In which case, you would have the option of either joining another departure with the same trip components or receiving a refund in full.

Itinerary Changes and Delays

It is possible that route or itinerary changes and/or delays may become necessary for reasons of safety or enhancing the quality of the trip. These changes and/or delays could be due to inclement weather, acts of God, delayed land, sea or air transfers, political or cultural considerations, government restrictions, participants' limitations, unavailability of contracted services or any other cause. In the event that a scheduled activity is cancelled for any reason Friendly Islands Kayak Company will, where possible, arrange an alternative activity. Any changes and/or delays to the route or trip itinerary are at the discretion of the guides and Friendly Islands Kayak Company. In which event no refund will be available. The trip participant shall bear any expenses such as prepaid airline tickets and visa fees or additional accommodation, transport and meals or any other expenses in connection with changes and/or delays of a scheduled aircraft or of the trip route or itinerary.

Insurance

Personal travel insurance is not included in the trip cost and is a pre-requisite for trip participation. We recommend you purchase a policy that includes flight, trip delays/cancellation (in particular cancellation owing to severe weather), luggage, medical and evacuation coverage.

Single Supplement Fee

A single supplement (S/S) fee will apply to single participants if they prefer a private room or if we are unable to pair them with another participant. These fees depend on availability of room type. Price on application.

Trip Costs

We reserve the right to amend our trip costs to allow for significant fluctuations in exchange rates or significant increases in accommodation, airport transfer, food charges or any other ground costs beyond our control. However, once we receive a trip deposit, the trip cost will not alter.

Non-Inclusive Services

  • Air fares
  • Visa and passport fees
  • Personal travel insurance
  • Airport departure taxes
  • Excess baggage charges
  • Airport transfers not included in the itinerary
  • Accommodations not included in the itinerary
  • Single supplement fee
  • Beverages and meals not included in the itinerary
  • Clothing, liquor, laundry, postage, medical expenses and any other expenses of a personal nature
  • Expenses incurred as a result of delays due to weather, delays/cancellations of scheduled aircraft, logistical delays, and resultant changes to the itinerary
  • Emergency evacuation costs
  • Gratuities